Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Refund Policy Last updated: May 21, 2024 Thank you for choosing DBH Health & Fitness for your health and fitness needs. We aim to provide a high‑quality, personalized training experience. Because our services involve reserving time and resources specifically for you, we have the following refund policy. 1. General Policy All purchases of training sessions, classes, memberships, and packages are generally non‑refundable, except as outlined in this policy or where required by law. 2. Cancellations by Client • Single Sessions & Classes: To avoid being charged, cancellations must be made at least 24 hours before the scheduled start time. • Late Cancellations/No‑Shows: Sessions or classes canceled less than 24 hours in advance, or missed without notice, may be charged in full and are not eligible for a refund. 3. Cancellations by DBH Health & Fitness If we need to cancel a session, class, or program for any reason and cannot reschedule, you will receive either: • A credit toward a future session or class, or • A refund for the affected session or class, at your choice. 4. Memberships & Packages • Unused Sessions: Unused sessions within an active package are generally non‑refundable but may be transferred or credited at our discretion. • Early Termination: If you must end a membership or package early due to medical reasons or relocation, please contact us in writing at davy@dbhhealth.com. We may offer a prorated credit or partial refund, subject to review and documentation. 5. Programs and Special Offers Refunds for special programs, challenges, workshops, or promotions will follow the specific terms provided at the time of purchase. Where no specific terms are given, this Refund Policy applies. 6. How to Request a Refund or Credit To request a refund or credit, please contact us at: • Email: davy@dbhhealth.com • Phone: 985‑258‑6206 Include your full name, contact information, date of purchase, and a brief explanation of your request. We will review your request and respond within a reasonable time. 7. Exceptions We may make exceptions to this policy in rare or compassionate circumstances (for example, serious illness or injury), at our sole discretion. 8. Changes to This Policy We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. If you have any questions about this Refund Policy, please contact us at davy@dbhhealth.com.